Have a Social Security Question? Please Hold

on phone looking out window
Image: Julian Carvajal via Flickr Creative Commons, https://flic.kr/p/73x9CF

Social Security has closed 67 field offices since fiscal 2010 in rural and urban areas alike. For the public, the cuts have meant less access to field offices, and ballooning wait times in the remaining 1,229 offices and on the agency’s toll-free line. It also has meant long delays in hearings on disability insurance appeals and in resolving benefit errors.

Washington state is actually home to one of five “mega” teleservice centers run by the Social Security Administration, and that particular office has seen much larger staff cuts compared to most states. As you might imagine, pay and morale are very low, and attrition is very high: over 1/3 of the workforce lost annually.

Read more (New York Times) »

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